Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-driver-assistance-repair.collision-talk.com (referred to as “Mercedes Driver Assistance Repair” or “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, access, and processing of personal information in accordance with various global privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please be aware that this policy does not extend to third-party platforms, apps, or services accessible through links on our site. These external entities have their own privacy policies governing data collection and usage, so we encourage you to review them before engaging with such services.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  • Using Our Applications and Services: As an authorized user, your activities within our apps and services are tracked for performance improvement and personalization.
  • Visiting Our Websites: When you browse our websites linked to this policy, we collect data about your interaction to enhance user experience and analytics.
  • Communication with Us: We may reach out via newsletters, emails, phone calls, or text messages/SMS to provide updates, promotions, or support. Your consent determines the frequency of these communications.

Personal Data Collection

We collect a range of personal data to provide and improve our services, which includes:

  • Account Information: Details related to your registration and account creation, such as usernames, email addresses, and passwords (hashed and encrypted).
  • Payment Information: Credit card numbers, billing addresses, and transaction histories for processing payments securely.
  • Financial Information: Banking details, investment portfolios (if provided), or other financial records required for specific services.
  • Purchase Information: Items bought from our e-commerce platform, purchase dates, quantities, and payment methods.
  • Mobile Device Identifiers: Unique device IDs, mobile network information, and location data from mobile apps to provide personalized experiences.
  • Location Data: GPS coordinates and address information (with user consent) for navigation and localized services.
  • Feedback and Reviews: Comments, ratings, and reviews you submit help us improve our products and services.
  • Social Media Information: If you choose to connect your social media accounts, we may collect data from these platforms to enhance your profile and interactions.
  • Product Information: Details about the Mercedes driver assistance repair products or services you inquire about, including preferences and customization requests.

We obtain this data through direct user input, automated technologies (like cookies), and third parties who provide us with aggregated or de-identified information.

Cookies

Mercedes Driver Assistance Repair uses cookies to enhance user experience and analyze website performance. Cookies are small text files placed on your device by our servers or third-party providers:

  • Strictly Necessary Cookies: Ensure basic functionalities of the site, such as login sessions and account management.
  • Preference Cookies: Remember your preferences, language settings, and ad choices to personalize content.
  • Analytics Cookies: Track website usage, referrers, and engagement metrics for performance optimization.

Users can manage non-essential cookies through our Cookie Manager, allowing them to opt-out of certain tracking activities.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The retention periods vary based on the type of data and the purpose collected:

  • Financial and payment data are retained for an extended period due to legal and tax requirements.
  • Purchase history may be kept indefinitely for order tracking and customer support.
  • Personal information associated with active accounts remains until the account is deactivated or closed.
  • Once the data is no longer required, we securely delete or anonymize it to protect your privacy.

Security Measures

We take robust measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction:

  • Implementing industry-standard encryption protocols for data storage and transfer.
  • Engaging secure third-party processing partners who adhere to strict privacy and security standards.
  • Regularly updating security systems and software to combat emerging threats.
  • Training our team on data protection best practices to ensure a culture of security awareness.

Children’s Privacy

Mercedes Driver Assistance Repair does not intentionally collect or solicit personal data from children under the age of 18. Our services are designed for adults, and we encourage parents or guardians to supervise their children’s online activities.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask us to correct inaccurate or incomplete information.
  • Erasure (Right to be Forgotten): Demand the deletion of your data where there is no legitimate reason for retention.
  • Restriction: Limit our use of your data in certain situations, such as contesting the accuracy of the data.
  • Portability: Receive your personal data in a structured format, portable across services.
  • Objection: Object to the processing of your data for specific or all purposes.
  • Non-Discrimination: Be free from unfair treatment due to exercising your privacy rights.

To exercise these rights, please contact our dedicated privacy team at your earliest convenience. We will respond within legally stipulated time frames.

Changes to Policy

Mercedes Driver Assistance Repair reserves the right to update this Privacy Policy at any time. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

For any questions, requests for access or correction of data, or to unsubscribe from communications:

Email: [email protected]

Mail: Mercedes Driver Assistance Repair, Privacy Team, [Address]

We are committed to addressing your concerns and ensuring a transparent and secure privacy experience.